Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at skatesunlimiteduk@yahoo.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at skatesunlimiteduk@yahoo.co.uk. 

The below procedure is to help us provide a faster returns process while gathering detailed information to improve our products where necessary. All returns will need to be authorised by us before any goods are sent back. Any goods sent back without a valid Return to Manufacturer (RTM) number will not be processed and may be sent back to the sender without notice.

Email info@skatesunlimited.co.uk with the following information;  

1. Valid Proof of Purchase – Either a photo of the receipt or screenshot from your system.
   Clear photos showing the issue and overall condition of the product.
   Detailed explanation of the issue.
   All correspondence from the end user.
   Please allow up to 3 working days for a decision or reply.

2. We will inform you of our decision and if necessary send replacement parts for the repair of the product. If we require return of the product for inspection, we will send a Returns Authorisation form along with a valid RTM number. A full replacement item or credit will only be issued at the discretion of Skates Unlimited on a case by case basis. 

3. Items for repair/return will be collected by us unless otherwise stated. We can collect and resend items to/from end users but we prefer all transactions to go through the retail stores. If we have to collect an item from an end user, we will do this by sending a DPD Shop Returns label rather than doing a direct courier collection. 

We do not require faulty product to be returned from International Customers unless we deem it to be necessary. Skates Unlimited expect all faulty goods to be destroyed and disposed of once we have agreed the return. If we decide we need the faulty product back, we will ask the retailer to return the item to us and we will then credit postage costs once we have been sent an invoice for the postage amount.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at skatesunlimiteduk@yahoo.co.uk.